Statutory 14-day right of withdrawal
Consumers may withdraw from an online sales contract within fourteen (14) days without giving a reason. For goods, the period starts when the consumer or a designated third party other than the carrier takes physical possession. For multiple goods delivered separately, it starts on receipt of the last item.
This statutory right is separate from and takes priority over any voluntary commercial return conditions.
How to exercise the right
Before the deadline, send an unequivocal statement of withdrawal to STARCHASER SRL at itsistem@starchaser.ro or to the registered address stated below. You may use the model form at the end of this policy, but it is not mandatory.
It is sufficient to send the withdrawal notice before the 14-day period expires. An RMA number, prior approval, photographs or a stated reason are not conditions for validly exercising the statutory right.
Returning the goods
After notifying us, return or hand over the goods without undue delay and no later than fourteen (14) days from the notice. Contact us for the operational return address and shipping instructions; this step helps processing but does not restrict the right of withdrawal.
Unless STARCHASER SRL agrees to bear them, the consumer pays the direct return costs. For bulky goods such as e-bikes that cannot normally be returned by post, request the applicable estimated return cost before ordering or from itsistem@starchaser.ro. Use a trackable and adequately insured service.
Reimbursement
We reimburse all payments received for the withdrawn goods, including the cost of standard outbound delivery. Extra delivery costs resulting from choosing a method more expensive than our least expensive standard option are not reimbursed.
Reimbursement is made without undue delay and no later than fourteen (14) days after we are informed of the withdrawal. We may withhold it until we receive the goods or evidence that they were sent back, whichever occurs first. We use the original payment method unless expressly agreed otherwise, without charging a reimbursement fee.
Inspection and diminished value
You may inspect and test the goods only as necessary to establish their nature, characteristics and functioning, as you could reasonably do in a physical shop. You are responsible only for any diminished value caused by handling beyond what is necessary.
Original packaging, an unused condition, a mileage threshold, product registration or an RMA are not automatic conditions that cancel the statutory right. Missing accessories, damage or excessive use may, however, produce a documented and proportionate deduction for diminished value.
Exceptions to withdrawal
The right does not apply only in the cases provided by law, including clearly personalized goods, sealed goods unsuitable for return for health or hygiene reasons after unsealing, and other statutory exceptions. Sale items, batteries or registered e-bikes are not automatically excluded solely for those reasons.
Defective, non-conforming or damaged goods
Claims for defective, non-conforming or delivery-damaged goods are separate from withdrawal and from voluntary returns. Mandatory legal-guarantee rights remain fully applicable, and eligible repair, replacement or return costs are borne by the seller.
If damage is visible on delivery, send photographs and video as soon as reasonably possible so we can pursue the carrier. A delay of three days does not by itself remove the consumer’s statutory rights.
For details about the commercial warranty and statutory rights for non-conforming products, see the Warranty Policy and the Legal Guarantee Rights page.
Voluntary commercial return for accessories
In addition to statutory rights, we voluntarily accept eligible unused, unopened accessories and spare parts from day 15 through day 30 after receipt, in their original condition and with all components. Contact us before shipping.
A commercial return may be refused or subject to the reasonable costs disclosed and expressly accepted for that optional program. These conditions never apply to the statutory right of withdrawal or to legal-guarantee claims.
Pre-orders and backorders
You may ask to cancel a pre-order or backorder before shipment. Consumer statutory rights, including withdrawal after delivery where applicable, are not reduced by the scheduled shipping date. Any lawful non-refundable custom work or exceptional cost must be clearly disclosed and expressly accepted before the order.
Packaging advice
Keep the box and protective packaging for at least 14 days because they make safe return easier, but original packaging is not an absolute condition for statutory withdrawal. If you ask Cyrusher to provide replacement specialist packaging, the documented cost may be charged, up to €90.
Model withdrawal form
To: STARCHASER SRL, Str. Regina Maria 7, Bl. C. 1, Sc. C, Ap. 6, Cod 240151; e-mail: itsistem@starchaser.ro.
I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods: [goods]. Ordered on/received on: [date]. Consumer name: [name]. Consumer address: [address]. Order number: [number]. Signature, only for paper forms: [signature]. Date: [date].
Seller and importer
STARCHASER SRL — CUI: 6491993; Nr. Reg. Com.: J1994001258384; EUID: ROONRC.J1994001258384. Address: Str. Regina Maria 7, Bl. C. 1, Sc. C, Ap. 6, Cod 240151. E-mail: itsistem@starchaser.ro. Phone: +40 728 106 020.
Importer: Cyrusher.eu.