This warranty is valid only for the original owner of a Cyrusher and is limited, at Cyrusher’s discretion, to the repair or replacement of eligible defective parts.
Warranty scope
This warranty does not cover damage or defects caused by failure to follow the owner’s manual, natural events, accident, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, normal wear and tear, incompatible parts or accessories, operator error, water damage, extreme or stunt riding, or improper aftercare.
A complete replacement bicycle is provided only in exceptional cases. The original bicycle may first need to be sent to a Cyrusher facility for inspection or repair. If repair is reasonably possible, a new bicycle will not be supplied.
Unauthorized service or unauthorized parts can void coverage. Cyrusher is not responsible for resulting damage, failure or loss. To the extent permitted by law, Cyrusher is not liable for indirect or consequential damage, including personal injury, property damage or economic loss. A minimum service or replacement-part fee may apply when the issue is outside this policy. Every replacement is limited to one time per item.
All inbound warranty shipments must be prepaid and insured by the customer unless Cyrusher confirms otherwise. Cyrusher is not responsible for inbound packages lost in transit. Mandatory consumer rights remain unaffected.
Warranty terms
Electric bicycles purchased from cyrusher.ro or an authorized Cyrusher sales channel by the original owner are covered against eligible defects in materials or workmanship according to the component periods below.
A) Two-year limited warranty
The motor, controller and frame are covered against eligible manufacturing defects in materials or workmanship for two years from the original purchase date, or for one replacement of the relevant item, whichever occurs first.
B) One-year limited warranty
Lithium-ion batteries, hydraulic brakes, front fork and rear shock, bike computer or display, pedal-assist sensor, battery charger, rims, stem, handlebars, headset, seat post, bottom bracket, crankset, rear rack and shifting systems are covered against eligible manufacturing defects for one year from the original purchase date, or for one replacement of the relevant item, whichever occurs first.
Battery coverage does not include damage caused by power surges, an unsuitable charger, improper maintenance or misuse, normal wear and tear, or water damage.
C) No warranty
Gears, accessories, consumables and parts subject to normal wear and tear are excluded from this warranty unless a separate written warranty applies. Eligible returns may instead be governed by the Refund Policy.
How to claim warranty
Contact customer@cyrusher.com with a description of the problem and proof of purchase, including the order number, purchase date and purchase channel. For bicycles purchased after August 2022, provide the Cyrusher Global Tag, the unique authenticity number located on the rear of the bicycle frame. Cyrusher will review the case and guide you through the resolution process.
What will we do?
If a component is confirmed defective or damaged without user error, Cyrusher will issue an eligible replacement part and assist with replacement instructions. Parts confirmed as damaged in transit may also be replaced. If the product cannot be repaired after a reasonable number of attempts determined by Cyrusher, a replacement product may be provided.
What will we not do?
Cyrusher will not replace a part before receiving photos or video of the damaged component. Warranty service is not provided to a second owner, for user-damaged parts, or for products not purchased from cyrusher.ro or an authorized Cyrusher seller.
Third-party labor or replacement parts are not reimbursed unless Cyrusher approved them before the repair. Return shipping for defective products or components is not covered unless Cyrusher confirms otherwise. Cyrusher is not responsible for damage occurring when the owner uses an independently selected shipping service.
Claims
All warranty claims must be submitted through Cyrusher and include proof of purchase. Contact Customer Service before opening a claim because the issue may have a simple solution. Claims must be made within the applicable coverage period and can be sent to customer@cyrusher.com.
Shipping damage claims
Inspect every product immediately on delivery. Note visible damage on the waybill before you and the driver sign for the shipment. Photograph and, where possible, date all evidence. Keep the product, packaging and documents until inspection is complete.
Notify Cyrusher as soon as possible and within five days of delivery. In every case, a formal shipping-damage claim must be submitted to customer@cyrusher.com no later than 14 days after delivery; claims received later may be rejected.
Credit-card chargebacks
If a chargeback is made for any amount on an order while the customer remains in possession of the products from that order, warranty service is suspended until the chargeback is resolved.
Last updated
April 2023.
Seller and importer
STARCHASER SRL — CUI: 6491993; Nr. Reg. Com.: J1994001258384; EUID: ROONRC.J1994001258384. Address: Str. Regina Maria 7, Bl. C. 1, Sc. C, Ap. 6, Cod 240151. E-mail: itsistem@starchaser.ro. Phone: +40 728 106 020.
Importer: Cyrusher.eu.